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Privacy Policy

Who We Are
CWiS provides professional claims management, warranty services, and insurance support for insurers, brokers, and corporate organisations.


We respect your privacy and are committed to protecting your personal information in line with the UK GDPR and the Data Protection Act 2018.


If you have any questions about how we use your data, contact us at:
Email: info@cwis.co.uk
Address: 
 
Information We Collect
We may collect personal information such as:

  • Your name and contact details

  • Policy or claim numbers and related information

  • Financial details (e.g. bank account for payments)

  • Business or employment information (for corporate clients)

  • Health or incident details if needed to process a claim

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We collect data directly from you, your insurer, broker, employer, or authorised representatives, and from third parties involved in your claim.
 
How We Use Your Information
We use personal data to:

  • Manage and process insurance and warranty claims

  • Provide services to insurers, brokers, and corporate clients

  • Meet our contractual and legal obligations

  • Prevent and detect fraud

  • Communicate with you about your claim or enquiry
     

Legal Basis for Processing
We process your data under one or more of the following legal bases:

  • Contract: to deliver the services you’ve requested

  • Legal obligation: to comply with laws and regulations

  • Legitimate interests: to operate efficiently and prevent fraud

  • Consent: where required, for example when handling health data
     

Sharing Your Data
We may share your information with:

  • Insurers, brokers, or warranty providers involved in your case

  • Legal, medical, or technical experts

  • Professional advisers and service partners

  • Regulators or public authorities where legally required

We ensure all third parties handle your data securely and lawfully.
 
Data Retention
We keep your personal data only as long as necessary for the services we provide and to meet legal or regulatory requirements – typically six to ten years, depending on the nature of the claim.
 
Your Rights
You have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your data where appropriate

  • Limit or object to how we use your information

  • Request a copy of your data in a portable format

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To exercise these rights, email us at info@cwis.co.uk
You can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.
 
Cookies and Website Tracking
Our website may use cookies to improve user experience and site performance. You can control or disable cookies in your browser settings.
 
Keeping Your Data Secure
We use appropriate security measures – including encryption, secure servers, and staff training – to protect your information against unauthorised access, loss, or misuse.
 
Updates to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for any changes.


At CWiS, protecting your personal information is central to our commitment to transparency and trust in every claim we manage.

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